After-sale Service

Dear MiLi Customer:

Thank you for choosing Hali-power products! If you have any questions when using any of our products, or any after-sales issues, please feel free to send an e- mail to our customer service:cs@hali-power.com. We will do our best to serve you!

Dear Hali-Power Co., Ltd. Customer,

Thank you for choosing our MiLi products to simplify your life. We appreciate your business and are committed to providing you superior after-sale customer service.

If your item is defective upon purchase, please e-mail our customer service department:cs@hali-power.com. Our representatives will do their best to serve you, however, in the unique circumstance that they are unable to assist you they will advise you to repair or we will replace the item. If your product requires repair or in-house servicing within the one-year warranty, we will gladly cover all shipping and handling costs.

Please follow the procedures below:

Fault identification: if a failure occurs while you are using our product, please send an e-mail to our customer service: cs@hali-power.com. If the problem still remains after communication with our after-sales service staff, they will advise you to send the product to our factory for inspection and repair based on the actual condition.

Warranty Limitations: We are committed to providing you the highest level of service even after you have made your purchase. 

1. The MiLi product purchased is still within the warranty period (one year from the date of purchase, with a valid sales receipt or online order record as evidence).
2. Damages not caused by improper use, overloading use, or failure to operate or maintain the product in accordance with the manual. 3.Damages due to quality-related factors, but not due to user abuse. 4.Damages not caused by irresistible factors (e.g. earthquakes, typhoons, flooding and other natural disasters).

All MiLi products are equipped with a one-year warranty from the date of purchase. Proof of purchase is required.


MiLi products will not be repaired or replaced due to improper use, water damage, or failure to obey guidelines provided in the product manual. 

Product shipping: After getting repair advice from our after-sales service staff, please ship the product to our After-sales Service Centre in Shenzhen for inspection and repair. Shipping address: 1/F, Block C, Dakan Science & Technology Park, 2nd Ind. Road, Xili, Nanshan District, Shenzhen.

Shipping and handling cost:


1. For MiLi products within the warranty scope, the shipping costs to and from the company shall be borne  by MiLi.

2. For products that do not fall within the warranty scope, the shipping costs to and from the company shall be borne solely by the customer.

Upon receiving the MiLi product that is in need of repair, our staff will get back to the customer with the evaluation result within 3 working days, and will confirm and inform the customer of any charges needed for the repair.

Remarks:


1.  Please do not send any accessories or parts to us if they are not defective.
2.  Before sending the product to us, please note down the nature of the problem and send it to our after-sales service staff via e-mail so that we can complete the repair or replacement within a week according to the product’s condition.

Please note:

Contact our customer service team prior to shipping any MiLi products. We value your business and we aim to get back to you in five - seven business days. Thank you for choosing Hali-Power Co., Ltd. 

Official MiLi online stores:

http://www.mymili.com

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